Help Centre
First see some of our common FAQs. If you can't find what you're looking for, please reach out to us at the bottom of the page, we'd love to help.
Tracking Tag
Below are some common questions about our tags.
What is the Supernormal PawTag?
Pawtag is an intelligent identification solution for pets, linking them to a detailed online profile via a scannable qr code. this profile displays the owner’s contact information to the finder, allowing for instant notification of the pet’s location.
How do I set up my tag?
It's as simple as a few steps. Please see our setup guide for more information.
How does the tag work?
Pawtag links to a digital profile with all the essential information needed to locate your lost pet. Each tag has a unique QR code specific to your pet. When scanned, the profile is instantly accessed. No app required. The finder can notify you of your pet’s location and contact you using the provided information.
Are tags waterproof?
Certainly! Our tags are crafted from durable, weatherproof aluminium, ensuring they are completely waterproof and ready for any adventure.
Are the tags safe?
Our tag is crafted with your pet’s safety in mind. It contains no batteries or electronic components, making it completely safe for your pet to wear.
Which pets can use our tag?
Our tag is perfect for any pet that wears a collar, providing a reliable way to keep them identified.
Can I order a replacement tag?
Yes absolutely. Please go to our orders page here.
Pet Portal
Below are some common questions about our pet portal.
How do I set up my tag with the portal?
It's as simple as a few steps. Please see our setup guide for more information.
What can I do in the portal?
We're always expanding on what can be done in the portal, but heres what is available today:
• AI 24/7 Online vet
• AI 24/7 Online trainer
• Custom pet profile
• Pet emergency contacts
• Pet vet contact
• Pet maintenance notifications
• Lost and found features
• Link custom tags
How can I update my pet’s profile?
Pet owners have access to an easy-to-use dashboard, allowing them to update their pet’s details anytime, anywhere.
How do the GPS alerts work?
If someone scans the QR code on your pet tag, they are able to share an exact GPS location, which will send the map link and coordinates to your phone number via text immediately.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is the refund policy?
We offer a full refund on all of our tags that are returned in their original condition. You can see our returns policy here.
How much does shipping cost?
For standard delivery, we charge £2.99. Or enjoy the convenience of next-day delivery from £3.99 on orders placed before 4pm on weekdays.
When will my order arrive?
Orders placed before 4pm on weekdays are scheduled for next-day delivery. Orders placed after this time or on weekends may experience a slight delay.
Where do you deliver?
We are delighted to offer global shipping, extending our reach to customers around the world.
Account & Subscripton
Below are some of are common questions about orders and subscriptions.
How do I login or create an account?
Please go to our login page. You can also create an account here.
I forgot my account password
You can reset your password. Simply head over to the login page, type in the email address you used to sign up, and we’ll send you an email to reset it.
Can I cancel my subscription at any time?
Yes absolutely. You can pause or cancel at any time.
How do I cancel my subscription?
We first require a return of the tags to process the cancellation. Once this has been returned, we will cancel your plan for you automatically.
Ways to get support
Read our FAQ's
The most common questions and answers above.
Email Us