Black Friday 50% off Care for 6 months Get my PawTag

A little peace of mind, on us. Get your free PawTag   Just cover delivery.

Our setup guide to
get started

A guide to getting started with your tracking tag and how best to use your pet profile.

Dog walker with four dogs on leashes in a city park

Setup Steps...

Please note, you do not need to download an app, our software is web based. Get started by scanning the tag with your phone camera.

01

Scan Your Tag

Scan: No app required, simply open the camera app on your smartphone. Aim it at the QR code. A link will pop up once the QR code is detected. Tap on it!

Note: If your smartphone is not scanning the code, please download the Apple or Android application on your phone.

Person scanning a Supernormal QR pet tag on a dog's collar with their phone camera
02

Login or Create Account

Create an Account: Follow the prompts to create a new account if you don’t have one yet.

Already with us? Log In: Enter your credentials to access your account.

Supernormal app login screen
03

Complete Onboarding

Enter Details: You'll find a series of fields to fill out. Provide all the necessary details about your pet and yourself as the owner. Double check all the information entered is correct and up-to-date.

Supernormal app onboarding screen for adding a pet's details
04

Complete

Once onboarding is complete, you're ready to go. You can add more pets in your dashboard, or change any information you may want.

Hands holding a phone showing a dog's Supernormal pet profile with owner contact details

Need more information?

Head to our help centre where we answer the most common questions.

Ready to order your
tracking tag?

Head to your pet profile page to get started.

Get Started