Our setup guide to get started

A guide to getting started with your tracking tag and how best to use your pet profile.

Setup Steps...

Please note, you do not need to download an app, our software is web based. Get started by scanning the tag with your phone camera.

1. Scan Your Tag

Scan: No app required, simply open the camera app on your smartphone. Aim it at the QR code. A link will pop up once the QR code is detected. Tap on it!

Note: If your smartphone is not scanning the code, please download the Apple or Android application on your phone.

2. Login or Create Account

Create an Account: Follow the prompts to create a new account if you don’t have one yet.

Already with us? Log In: Enter your credentials to access your account.

3. Complete Onboarding

Enter Details: You'll find a series of fields to fill out. Provide all the necessary details about your pet and yourself as the owner. Double check all the information entered is correct and up-to-date.

4. Complete

Once onboarding is complete, you're ready to go. You can add more pets in your dashboard, or change any information you may want.

Need more information?

Head to our help centre where we answer the most common questions.

Visit Help Centre

Ready to order your tracking tag?

Head to your pet profile page to get started.

Get Started