Shipping policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are available for delivery to addresses worldwide. However, there are some locations to which we cannot ship. If you are from one of those locations, we will inform you using the contact information you provided with your order.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 1-2 business days of the date of your order. Business day means Monday to Friday, except holidays.

Please note we do not ship on Weekends.

4. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

5. Cancellation

Orders cannot be cancelled as they are processed immediately, and labels are generated. If you wish to cancel once ordered, please follow our returns procedure. 

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at info@pawtag.com.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at info@pawtag.com.