Subscription Policy

Subscription & Billing Terms

By purchasing a Supernormal subscription, you agree to recurring billing and the terms below.

Cancellation

You may cancel your subscription at any time.

• Cancellations must be made before your next billing date to avoid being charged.
• If you cancel after a billing date, the current billing cycle is non refundable.
• Your subscription will remain active until the end of your paid billing period.
• Failure to cancel before renewal constitutes authorisation for the next billing charge.

To manage or cancel your subscription, contact support@supernormalpets.com.

Requests must be submitted from the email address linked to your account.

Refunds for Subscriptions

• No refunds are issued for subscription renewals once billed.
• If you forget to cancel before renewal, the charge is considered valid and non refundable.
• Refunds are only considered in cases of duplicate charges or technical billing errors.
• Shipping costs are non refundable under all circumstances.
• All approved refunds are returned to the original payment method only.

Cooling Off Period for First Subscription Purchase

• You have a 14 day cooling off period from the initial purchase date.
• A refund during this period will only be considered if the tag is returned in good condition.
• Shipping costs are non refundable.
• After 14 days, all subscription payments are non refundable.

Free Tag and Promotional Offer Terms

• A minimum 3 month subscription commitment applies to any free tag or promotional tag offer.
• Early cancellation does not remove this commitment.
• If the minimum term is not fulfilled, we reserve the right to charge for the tag, shipping, and any associated costs.
• By activating your tag, you agree to these terms.

Returns on Cancellation

• Where applicable, we may require your tag to be returned upon cancellation.
• Any refund that is approved will only be processed after the returned item has been received and inspected.
• We reserve the right to refuse refunds if returned items are damaged, altered, or not returned.