Head of Marketing
Supernormal helps lost pets get home faster. Our PawTag is a free smart QR tag that any phone camera can scan, and Care, our membership, adds the GPS location of a scan, alerts to nearby users, vets and kennels, and round-the-clock help from Nova and Milo, our AI vet and trainer. More than 800,000 pet parents already trust us. We’re looking for a Head of Marketing to take us to the next million.
The role
You’ll own marketing end to end: the plan, the budget, the brand and the numbers. It’s a senior role that stays hands-on. Some weeks you’ll be setting strategy with the founders, others you’ll be rewriting a subject line or briefing a shoot.
You’ll lead our Social Media Content Creator and build the team as we grow across the UK and Germany.
What you’ll do
- Own the marketing plan and budget across paid social, search, email, partnerships and organic.
- Grow PawTag orders and Care memberships profitably, with clear targets for acquisition cost, trial-to-paid and lifetime value.
- Look after the brand: our voice, our campaigns and big moments like Black Friday.
- Run lifecycle marketing in Klaviyo, from a pet’s first scan to their Care renewal.
- Work with product and design on the website and app onboarding, and test everything.
- Lead our Social Media Content Creator, and brief agencies and freelancers well.
- Build creator, vet and rescue partnerships that put PawTags on more collars.
- Report every week on what’s working, what isn’t and what we’ll do next.
What you’ll bring
- 6+ years in growth or performance marketing, ideally at a DTC, subscription or consumer app brand.
- 2+ years leading people or agencies.
- Hands-on experience with Meta and Google Ads, Klaviyo, Shopify and GA4.
- Confidence with numbers: CAC, LTV, payback and cohorts are second nature.
- Great taste in brand and a sharp eye for copy.
- A test-and-learn mindset and the drive to ship quickly.
- A love of animals. Bonus points if yours turn up on calls.
Nice to have
- Experience in the pet industry or pet tech.
- You’ve grown a subscription or freemium product.
- You’ve launched in Germany or another European market.
- You’ve built a creator or affiliate programme.
What you’ll get
- Remote-first working from anywhere in the UK, with flexible hours.
- A senior seat with real ownership and a direct line to the founders.
- A free PawTag and Care for your own pets.
- Pets welcome on every call.
- Work that matters: every campaign you run helps more lost pets get home.
How we hire
- Apply with your CV and a short note. It takes about five minutes.
- A 30-minute intro call with the team.
- A short practical task, relevant to the role.
- A final conversation with the founders.
Apply to be our Head of Marketing
Send us your CV and a few lines about you. If you’ve grown a brand you’re proud of, tell us about it.
Thanks, your application is in.
We’ve sent it straight to the team, and a copy of this confirmation to your inbox. We read every application and we’ll be in touch by email.
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